Dear Samsung Member,
Greetings from Samsung Customer Support!
To resolve charging issue kindly follow the given below step:-
- If you are using non-genuine Samsung charger, check device charging by using another Samsung genuine charger. (If available)
Note: We always recommend to use genuine Samsung charger for charging your device.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report) along with Screen-shots(time taken to charge). This will help us to further investigate and resolve your concern.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Samsung Customer Support