Original topic:

SAMSUNG logo letters falling off from my galaxy on8 back

(Topic created on: 05-04-2020 09:07 PM)
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jellybean
Active Level 2
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Galaxy On
Hi ,
I purchased a samsung Galaxy on8 in june 2019 
After 11 months of satisfying use , suddenly my phone' s Cpu has started overheating (avg temp remains between 40-53°c ) 

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And after some time "N" of may samsung logo has fallen off

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Is this problem fixable ? Can it be repaired at service centre (it's really annoying)
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Samsung_Support3
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Galaxy On

Dear Samsung Member,

 

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. Uninstall the unnecessary apps. Too many apps installed on device may cause the device heating issue.

 

2. Long duration of graphics intensive gaming sessions may cause the heating issue. Avoid long gaming sessions.

 

3. Usage of mobile phone when charging may cause the heating issue. So we recommend you to avoid usage of mobile phone while charging.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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