On Max ( added finger prints missing again and again)

[pavankumarreddy]

added finger prints are missing again and again,asked to re-scan it again.
if possible please let me know the solution

[GODEVIL]

throw away the phone and buy a new phone but not of samsung

[admin_]

Thank you for your query. The relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).