Original topic:

Network connection issue

(Topic created on: 09-10-2018 10:21 PM)
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ARO76
Active Level 4
Options
Galaxy On
Neither mobile data nor wifi connected. what is this? problem started 2 days before and at present persists.
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4 Comments
ARO76
Active Level 4
Galaxy On
sending system log takes nearly 10 minutes.
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Jackie1982
Active Level 7
Galaxy On
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admin_
Expert Level 5
Galaxy On
We do apologize for the inconvenience caused. We would like to suggest you kindly follow the below mention steps to overcome the Issue;

- Check by using any other SIM card.
- Ensure that network frequency of your device should be selected on Auto-mode.
- Menu > Settings > Connections > Mobile Networks > Network Mode > Select auto mode (GSM/WCDMA/LTE).
- Search for the Network Manually as follows:
Menu > Settings > Connections > Mobile Networks > Network Operators > Select Manual Search.
- Kindly go to settings >> General management >> Reset >> Reset network settings.

Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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ARO76
Active Level 4
Galaxy On
👍👍
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