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Beginner Level 2
I have problem with my internet connectivity . When all others are using the same network , their internet connectivity is very good whereas I'm not able to connect to the internet . Seems something with the device.
1 Comment
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Expert Level 5
Thanks for being a part of Samsung community. We would like to inform you kindly follow the steps below to resolve your concern:-

- Check by using any other SIM card.
- Ensure that network frequency of your device should be selected on Auto-mode.
- Menu > Settings > Connections > Mobile Networks > Network Mode > Select auto mode (GSM/WCDMA/LTE).
- Search for the Network Manually as follows:
Menu > Settings > Connections > Mobile Networks > Network Operators > Select Manual Search.
- Kindly go to settings >> General management >> Reset >> Reset network settings.

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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