Original topic:

Heating issue

(Topic created on: 05-08-2020 05:26 PM)
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GVKRISHNA
Active Level 1
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Galaxy On
Sir, 
My galaxy on nxt smart phone is getting heated when I turn on data mode. As the mobile gets heated suddenly the battery charge goes down by 30 to 40 % and all of a sudden the mobile shuts down. What's the reason? Can anyone suggest a remedy for this ?
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2 Comments
Dice66
Active Level 6
Galaxy On
restart your device often dont use mobile while charging use the device csre to free up Ram, force stop unused apps, most of all check your battery usage and uninstall the app thats causing battery drain
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Samsung_Support3
Moderator
Moderator
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Galaxy On

Dear Samsung Member,

 

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. Uninstall the unnecessary apps. Too many apps installed on device may cause the device heating issue.

 

2. Long duration of graphics intensive gaming sessions may cause the heating issue. Avoid long gaming sessions.

 

3. Usage of mobile phone when charging may cause the heating issue. So we recommend you to avoid usage of mobile phone while charging.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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