Original topic:

Heating Issues After Oreo Update

(Topic created on: 10-07-2018 10:50 AM)
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SB1
Active Level 6
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Galaxy On
After updating my phone to Android Oreo yesterday, it is observed that some heating issue has arisen, which was not there earlier, when it was running on Android Nougat. Not only the back panel, but the whole body of the phone gets heated up. The model which I'm using is Galaxy On Nxt 64gb.

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admin_
Expert Level 5
Galaxy On
Thank you for being a part of Samsung community. We apologize for the inconvenience you are facing in the device after the update. We would recommend you to follow some troubleshooting steps in order to further isolate what you may be experiencing in your device. Find the troubleshooting steps on the provided link http://www.samsung.com/in/support/skp/faq/1119803. Please let us know what steps you have taken and if you have noticed any changes or improvements as this will help the Community to provide you further troubleshooting steps without repeating any procedure which you may have already followed. Be sure to hit ♡ when you find an answer that works for you.

Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/