Every time while I reboot my mobile, a message displyed on screen something like this ..'duplicate photos found...'. When I click on that notification to delete them, my mobile simply gets black screen with icon pannel at top. Pressing home button only can brings me at homescreen. Model: On8 2016 (SM-J710FN) #Admin, please forward this message to your technical team.
We do apologize for the inconvenience caused. We would like to suggest you kindly follow the below mention steps to overcome the Issue:
- Navigate to apps >> Settings >> Device maintenance >> Storage booster >> Duplicate image. - Please run your device in safe mode. - Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account. - If still issue persists, the relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).
Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
