when I update the apps in play store it says can't update this app I'm facing this issue after the January security patch update. facing this regularly.... how to fix this issue.... anyone facing this kind of issue??.
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Thank you for sharing your concern. We would like to inform you that kindly check the performance of your device after following below mentioned steps:
1. Clear the data from Google play store (Setting>> Application >>Application Manager>>All>>Google play store>>clear data).
2. Clear the data from Download manger (Setting>> Application >>Application Manger>>All>>Download manager>>clear data).
3. Restart / Reboot the device.
4. If the same continues, check the internet connection (2G/3G/4G/Wi-Fi).
5. Check by removing the Primary Gmail ID (Google ID) and re-configuring it.
6. Software Update through KIES / SMART Tool or Service Center.
If still issue persists, we request you to operate the device in ‘Safe mode’.
If issue still persist, we request you kindly take backup of whole important data which is save in your phone internal memory then perform “Reset”.
We recommend you to take back up in your pc, kindly install Smart Switch software in your pc from the below link:
http://www.samsung.com/in/support/smartswitch/
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
