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Active Level 1
My smart phone galaxy SM G610 F is getting hot when data is on. Once the mobile got heated, the battery drains suddenly and phone gets shutdown @ 30 to 40% of average battery.Factory reset was done twice. The Samsung service person says no problem, either with device or with battery.  
What might be the reason?
7 Comments
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Active Level 7
backup data and do reset
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Active Level 1
I did twice
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Active Level 4
If in warrenty try changing your motherboard if nothing else works..This will surely solve the problem
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Active Level 1
Not in warranty
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Expert Level 4
I think it's network issues you are facing. As you are in low network area sim tries its best to give you what you need. If you use data continuously heating issues occur also battery discharges quickly.
I suggest
1. Turn off data when you don't use
2. Turn off location, and scanning in location.
3. Turn off background data usage for individual apps.
4. Turn off sync.

Also battery calibration may needed as it suddenly decrease to 0 from 30/40%. So do this,
Drain your battery completely until it doesn't turn on. Then charge it for 100%. Then type *#0228# and do quick start test. Then again drain battery to 0 charge to 100%.
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Expert Level 4
Do this drain and full charge only twice. After that for better battery life and performance charge between 20-80%. Don't charge above 80 and discharge below 20%.
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Active Level 7

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve "Overheating" issue please follow the below given steps:

1)Close background running apps.

Overheating--Follow the link for more details :- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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