Thanks for being with Samsung and sharing your concern. We apologize for the inconvenience caused. Regarding your concern we would suggest you to kindly visit nearby Samsung Service Centre in order to get your device physically inspected by the Service Engineer. Please find service centre details in the link provided -http://www.samsung.com/in/support/servicelocation.
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
Mine same issue bro on On Max. Went to Service Centre thrice but to no avail. Sent error feedback 4 times but to no avail. Is there any way to solve this problem?
