Original topic:

Facing an Issue

(Topic created on: 11-17-2022 02:36 PM)
vibjyor
Beginner Level 2
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Galaxy On
I am using Samsung Galaxy On Max. From the last two week, I am facing a great problem. Whenever I try to open the app in the 5th row of my app page, I found that the apps at the 3rd row is automatically popping up. Then I came to know about Auto touch problem. But today, I checked my display performance touch functionality using Samsung Member Diagnostics. But to my surprise, I found that it is functioning perfectly well. So what is the real problem with my phone?. Please help me.
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2 Comments
AphiptyTwoS
Active Level 6
Galaxy On
Time to exchange it
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cs_member8
Moderator
Moderator
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Galaxy On

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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