Original topic:

Earphone calls not working

(Topic created on: 02-17-2018 12:34 AM)
125 Views
FaltuCoder
Beginner Level 2
Options
Galaxy On
I cannot communicate with my earphones attached to the device. Other party cannot hear what I say but I can clearly hear them
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4 Comments
BunnySingh
Active Level 1
Galaxy On
Dear Sir,
Please Visit Samsung Service Center
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roshini96
Active Level 8
Galaxy On
open this👉 http://bit.do/samsung-app-link-download
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AbhijithSB
Active Level 9
Galaxy On
Does your earphone have a working in line microphone?
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admin_
Expert Level 5
Galaxy On
Thanks for reaching out to the Samsung support communities! We would like to inform kindly follow the below steps to overcome the issue:

- Kindly check by using other Samsung earphone.
- Kindly go to settings>>Accessibility>>Hearing>>Mute all sounds>>Enable and Disable.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch.

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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