Back when the recall was first announced there were numerous newspaper articles claiming that it was possible to get a refund for your note 7. I followed all the possible steps to get my money back. I first contacted consumer rights (Department of Economic Development) they asked me for the receipt and gave me a case number. After 3 days they said nothing could be done and that I should file a complaint with the UAE Ministry of Economy. I went ahead and file the complaint with MOE, once again I got a case number and nothing was done. They don't actually force Samsung to go give the money back but rather ask "pretty please" if they can do it, which they didn't. After that Samsung called me and explained the exchange process. I again called MOE to get an explanation and after reaching to the Manager of consumer protection he told me as per UAE law is NOT mandatory for Samsung to give money back only to REPLACE IT. I had no choice but to exchange for another note 7 and was forced to sign a voluntary exchange form which means Samsung gets covered against any legal action since I "Voluntarily" exchange my device. Now that the exchanged note 7 are catching fire again they will most likely give you an S7 Edge which costs like 1000dhs less. I for one will never buy a Samsung product again. It has been nothing but trouble and worries with this phone.
