Original topic:

spen

(Topic created on: 01-02-2021 11:12 AM)
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asdf12
Beginner Level 2
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Galaxy Note
My  s pen selects items automatically, impossible to use for notes , color etc..  anyone having similar issues?
1 Comment
cs-member13
Expert Level 4
Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve this issue kindly follow the given below step.

Reset the S Pen: Long press the S Pen remote icon >> The S Pen remote settings screen will automatically open>>Tap the More option icon>>Tap Reset S Pen.

 

Or you can also access through Settings:-

>>Settings>Advanced Features>S Pen remote>S Pen>More option>Reset S Pen.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question) along with screenshots, short videos and error log file, so that we can assist you accordingly.

Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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