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01-02-2021 11:12 AM in
Galaxy Note- Mark as New
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01-05-2021 07:28 PM in
Galaxy NoteDear Samsung Member,
Greetings from Samsung Customer Support!
Please be assured and to resolve this issue kindly follow the given below step.
Reset the S Pen: Long press the S Pen remote icon >> The S Pen remote settings screen will automatically open>>Tap the More option icon>>Tap Reset S Pen.
Or you can also access through Settings:-
>>Settings>Advanced Features>S Pen remote>S Pen>More option>Reset S Pen.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question) along with screenshots, short videos and error log file, so that we can assist you accordingly.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
