Original topic:

screen off memos cannot be edited,says notes has been deleted

(Topic created on: 12-12-2020 07:32 AM)
nblnoteuser
Active Level 3
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Galaxy Note
Screen off memos were able to be edited and then pinned back to the off screen.now there is a bug where it says note is already deleted. Any body has this issue?


12 Comments
Galaxy Note
Working with out any issue on my on my Note 20 Ultra.
But my Note 9 shows the same error.

I have cleared the data of Samsung Notes app after backing up my data. It's working fine now.
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Samsung_specialist
Community Manager
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Galaxy Note

Hi there, 

Try restarting the device. If the issue continues, please bringthe device to a certified Samsung Center to have it checked out. 

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nblnoteuser
Active Level 3
Galaxy Note
tried with restarting, doesn't solve
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Samsung_specialist
Community Manager
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Galaxy Note

Please bring the device to a Samsung Service Center to have the device checked out. 

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EmDC
Active Level 1
Galaxy Note

The same is happening on my Note20 Ultra. Cleared data of Samsung Notes, uninstalled reinstalled updates of Samsung Notes, safe mode, disabled double tap to turn screen off and on, disabled show fingerprint icon on AOD, AOD now set to show up only when tapped, disabled use S Pen button to write notes, disabled and re-enabled AOD and Screen Off Memo, uninstalled 3rd party launcher, uninstalled and reinstalled Good Lock and Nice Lock and other add-ons, factory reset device 3x already during 1st month of purchase, still the same. I got tired and just don't use the feature a lot. I just pin memos to mimic sticky notes without expecting it to be editable.

Samsung service center near us is closed. We only have 3rd party service centers that would require me to leave the phone for a week or so. Ugh I use it for work. Maybe if the next update doesn't resolve this and if I get so irritated by it, I may consider having it checked or don't use note series at all. I chose it over s21 ultra for in-built S Pen holster but this. 

Samsung_specialist
Community Manager
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Galaxy Note

Hi, 

Please download the Smart Tutor app from Google play store to get remote help for the issue. 

Or you can call us on our toll-free number 800-SAMSUNG (8007267864) (24/7 all weekdays) in the UAE to help resolve the issue.

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EmDC
Active Level 1
Galaxy Note

Hmmmmm I don't know why I can't call them in my country. It keeps on getting disconnected, the call is ended, so I can't get the code necessary to start using the app.

 

I had a chat with customer service. They said somebody will call for smart tutor but no one did.

 

 

 

Here are some parts of the chat:

[System:14:54:34] A member of our Live Chat Support will be available soon.  You are currently in position

[System:14:54:39] Welcome to Samsung Live Chat. How may I help you?

 

-----

[Icey(Agent):15:03:31] As of the moment po Smart Tutor po is not supported here in Live Chat I can have a colleage to call you po for the said action/

[Cortez Em(Customer):15:04:12] I tried calling to get the code required in smart tutor

[Cortez Em(Customer):15:04:20] But i can't call them

[Icey(Agent):15:04:23] May I have the best time and phone number to call you po?

[Cortez Em(Customer):15:04:41] They can call me now <my phone number>

[Cortez Em(Customer):15:04:55] I have no wifi tho

[Cortez Em(Customer):15:05:14] Only mobile data, 4g

[Icey(Agent):15:05:54] We need po strong internet connection for the Smart Tutor.

[Cortez Em(Customer):15:06:38] I think it's reliable in this area

[Icey(Agent):15:07:32] That is good to know po.

[Icey(Agent):15:08:05] The call back po will take 24-48 hours oi,

[Icey(Agent):15:08:07] *po

[Cortez Em(Customer):15:08:29] Okay

[Cortez Em(Customer):15:08:38] Thanks.

[Icey(Agent):15:08:54] I am happy to help you. Is there anything else I can assist you with?

[Cortez Em(Customer):15:09:05] No, thank you

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Samsung_specialist
Community Manager
Options
Galaxy Note

Hi,

Please bring the device to a Samsung Service Center and share the details of the details of the issue. They will try to help resolve the issue. 

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nblnoteuser
Active Level 3
Galaxy Note
You people are uselss