Original topic:

samsung note 10 lite heating and battery drain

(Topic created on: 11-12-2020 11:03 PM)
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faadiii
Beginner Level 3
Options
Galaxy Note
note 10 lite showing battery drain and heating issue. Gave it to service centre softwares updated issue didnt resolve, took it again to service centre for the second time( replaced motherboard and battery )still heating issue and battery drain occurs after 10 days. what should i do next?
will i get replacement for this defective device?
devuce still under warranty(217 days left)

4 Comments
GSMGSM
Active Level 5
Galaxy Note
I think that's because of exynos processor, you need to get used to it
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faadiii
Beginner Level 3
Galaxy Note
can adjust with the heating issue, but battery does not last more than 4 hrs
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AGP25
Active Level 7
Galaxy Note
I get 4hrs between 20 and 70% in note 10 lite..is your phone new?
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cs-member13
Expert Level 4
Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/


To resolve your device battery drain issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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