samsung members app problems

[AakashDeep]

My samsung members app is taking too much time to open in my note 10+,any solution for it??

[NishitMehta]

Please Try to Re Install

[Dilli]

Their servers are slow as hell. This issue persists with all. It's not any issue with app so no need to reinstall.

[Emmanuel_J12]

Try reinstalling the app, if the issue still persists, then please replicate the issue and do the following:

1. Record it or take a screencast of the issue in action.
2. Share dumpstate logs with the customer care

Here are steps to take dumpstate logs:

1. Replicate the issue
2. Dial *#9900# in calling app
3. Choose "Run dumpstate/logcat"
4. Click "copy to sdcard" when completed.
5. Find [My File > Storage > Log folder]
6. Compress the log folder and share with customer care or feedback section.

You can also check this link which explains the entire steps to send feedback: https://r2.community.samsung.com/t5/Community-Guidelines/Send-Feedback-Report-a-Bug-to-Samsung/m-p/3...