please fix call recording

[Samsung_x9iwVKC]

I am facing call recodring issue on my samsung note 10 plus, it is very important to me to have that feature in my phone, but it is not responding correctly, for once in a day it is fine but again it is not showing any kind of recording feature..!! 

Give me a solution to fix this.

[RohithkiranS]

Check whether the call recording is not working when wifi calling option is on as because call recording will not work with wifi calling

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "call recording" issue kindly follow the given below steps:

1) Safe mode:-Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
Note :-To exit safe mode restart the device .

2) Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

Tap on Settings>Tap on General Management>Tap on Reset.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support