one ui 3.0 -Next, previous, pause button not working in lock screen (wynk music)

[Shivu07]

After my one ui 3.0 update, I couldn't able to shuffle songs in lock screen, everytime I have to unlock to change the song.. this issue I'm facing in wynk music player at lock screen.. any valuable suggestions  please?

[Anikroyale]

I think Wynk is not yet optimized for Android 11, no idea though, if other music players are working, then its Wynk.

[Shivu07]

other music players responding well in lock screen.. and I'm unable to change songs via AKG earphone in wynk since one ui 2.5.. poor wynk

[Anikroyale]

Then it surely has something to do with Wynk.

[Samsung_Support1]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Check app cache: Clear cache memory of a particular application : Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support