Original topic:

note10 lite suddenly draining battery and heating

(Topic created on: 09-21-2020 08:27 AM)
380 Views
premranj
Active Level 3
Options
Galaxy Note
Phone has been heating and battery draining quickly even mobile was in  sleeping state.
After factory reset also same issue during before that no upgrade/ any incident happened 
5 Comments
rajkm008
Active Level 10
Galaxy Note
Enter safe mode and observe your devices battery backup and whether its getting overheated aren't
Guide to enter safe mode.
1Power off the device.
2Now turn on your device by pressing the Power key . When Samsung logo appears, press and hold the Volume down key .
If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem.
rajkm008
Active Level 10
Galaxy Note
Visit nearby Samsung service centre and ask them to reinstall the operating system it'll may resolve the device issues...
veer
Expert Level 5
Galaxy Note
yes bro if possible go to service center reinstall software
Samsung_Support3
Moderator
Moderator
Options
Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/


To resolve your device battery drain issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

premranj
Active Level 3
Galaxy Note
board problem has been solved and replaced at service center. thanks all for the reply
0 Likes