note 9

[Arvi15]

I am wearing spex and i face prblm in intelligence scan help me it cannot recogonize me

[MittuVichu]

There is option to add your face with and with out Glasses. You have to select this option when you register your face.

[Arvi15]

yaaa i choosed tat option using yes but it is not woriking

[Arvi15]

i have also check iris in interactive check which is in our app and the test is passed

[Samsung_Support3]

Hi there,

Please follow the below mentioned steps in order to resolve the issue:-

>Kindly once remove the lock and then reconfigure the same.

> Perform the reset settings (settings>>general management>>reset>>reset settings)

> Run the device in safe mode and check the issue.

> If still issue not resolved, please register your concern in Samsung members app (click on “+“icon>send feedback>Error report/ Ask Questions).

Regards,

Team Samsung Members