Thanks for being with Samsung and sharing your concern .We are happy to see that we have such a platform where members can share their concern and other members are responding to another one. We appreciate your loyalty, thanks for sharing your concerns with the Community! For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
Be sure to hit ♡ when you find an answer that works for you.
