Original topic:

not updating phone

(Topic created on: 04-02-2019 06:20 AM)
Nishal
Active Level 1
Options
Galaxy Note

image

Pls help guys to update my phone.. I'm trying from yesterday . I don't know y it's not updating.
7 Comments
aramis
Active Level 10
Galaxy Note
try to download the file again
Nishal
Active Level 1
Galaxy Note
ya I did.. even more than 100 times but at the end it says update fail. thx for advis
0 Likes
Safita
Active Level 6
Galaxy Note
Try to Switch Off the VPN if it is ON, and Make sure that your device is not rooted.
Nishal
Active Level 1
Galaxy Note
hm. I did it even switching on n off. but still not updating... the
0 Likes
Safita
Active Level 6
Galaxy Note
Ok. then you may try your device through Smart Switch Program on laptop.
And make sure that your Device is not rooted
0 Likes
Galaxy Note
Try to re-download the software update if it still doesnt work backup your files, and reset the phone if it still doesnt work, go to your nearest samsung repair center, or talk to the Samsung Live chat by pressing the '+' button then press live chat and start it.

Hope that works.
Nishal
Active Level 1
Galaxy Note
this one I didn't try. hope it work...thx