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08-09-2020 08:38 PM in
Galaxy Note- Mark as New
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08-10-2020 02:06 PM in
Galaxy NoteThis problem started in my Note 9 today.
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08-10-2020 08:39 PM in
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08-11-2020 03:24 PM in
Galaxy NoteDear Samsung Member,
Greetings from Samsung Customer Support!
To resolve the issue kindly follow the given below steps:-
1. Check device in safe mode:- Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
2. Reset the device:- Settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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08-11-2020 07:41 PM in
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08-11-2020 07:50 PM in
Galaxy NotePlease follow this link to escalate to CEO help desk
https://www.samsung.com/in/support/write-to-our-ceo/
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08-13-2020 02:50 AM in
Galaxy NoteIts due to adaptive brightness.
Go outdoors in full sunlight and check for the tint.
if its gone then turn off the adaptive brightness settings.
worked for me.
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08-14-2020 05:57 PM (Last edited 08-14-2020 05:58 PM ) in
Galaxy NoteTemporary working method is,
I have enabled AOD.
Before unlock my phone I just touch the screen to AOD show up then unlock the phone.
Display works fine when I do this.
But I have to do this everytime I unlock my phone. This is a temporary solution which works for me till samsung provides us the actual solution.