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Original topic:

moisture notifications

(Topic created on: 03-20-2021 01:14 PM)
ATSR
Beginner Level 2
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Galaxy Note
While using wired charging, this notification coming last 6 months, Intermediate some weeks no problem with wired charging After update software again notification come.i tried with different Samsung chargers. This notification is presetted from samsung ? How can stop?
5 Comments
bb91_SA71
Active Level 10
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Galaxy Note
Can u please share the screenshot of notification?
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Galaxy Note

Hi, 

This error is most probably because of corrosion inside the charging port. Observe closely for any physical damage or color change. 

You can try cleaning the port gently with an anti static brush or try blowing in some air into the port. 

Samsung_specialist
Community Manager
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Galaxy Note

Thanks Ambassador for helping out with this!

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ATSR
Beginner Level 2
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Galaxy Note
pl find the attached

Screenshot_20210320-130231_Samsung Members.jpg

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Samsung_specialist
Community Manager
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Galaxy Note

You can diagnose the root causal of your case by setting the device to the safe mode as some third party apps might cause a bug in your device.

You can activate the Safe Mode option through the following steps:

- Restart your device
- When it shows Samsung logo, you have to press and hold the volume down key till you reach Safe Mode
- You can try to observe the device for Two or Three hours
If the device is working fine in the safe mode, it means that this issue caused by some Third party apps you already installed on your device in the normal mode. Kindly check your Third party apps. and remove them one by one until resolving the issue.

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