guys i need help from experts

[zikozuuz]

everyone around me has note 10+ as mine same model they received android 11 a week ago however i didnt receive any update ,what might be the problem?

[Meamari]

Give it some time, you will get it. if within another week you don't, then you need to factory reset your phone.

[zikozuuz]

ok
any idea what is the problem?

[Meamari · Accepted solution]

I really don't know, but my sister's Note 9 had the problem of last security update of April 2020, once I factory reset it, all updates came in series.

[zikozuuz]

aha so factory reset us my salvation then

[jijojoseph1]

ur phone is uae branded network service provider ......eg: etisalat or due......

[jijojoseph1]

xsg.....unbranded only ....mid.xsg......is branded

[zikozuuz]

you are right I formated my phone and guess what the update appeared in a blink of an eye

[MittuVichu]

Hi,
Please open Settings > about device > software information
Give me a screenshot of the entire page.

[zikozuuz]

this is it