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03-05-2020 12:35 PM in
Galaxy Note- Mark as New
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03-05-2020 03:16 PM in
Galaxy Note- Mark as New
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03-08-2020 10:13 AM in
Galaxy NoteHi there,
Ensure that the fast charging option is enabled, check it via- launch the settings app, tap on device care → battery → tap on 3 dots → settings, and then tap the Fast cable charging switch to activate it.
If issue still exists, please perform the following step to resolve charging issue:
1- Charge the device with the original charger.
2- Follow standard battery charging procedure (charge a fully discharged the battery in Switch-off mode up to 120 ~ 150 min).
3- Perform Interactive checks through the Samsung Members Application (Samsung Members > Get Help > Interactive checks > Charger/USB).
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).
Regards,
Team Samsung Members
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04-08-2020 03:55 PM in
Galaxy NoteYes, I face the same issue. It takes 2h30min to charge and fast charging does not work. I did factory reset and also it is the same case.
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12-10-2020 09:09 PM in
Galaxy Note