Original topic:

can't use the built-in scanner if the doc has a photo

(Topic created on: 07-02-2020 01:02 PM)
moatazalsbak
Beginner Level 2
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Galaxy Note
I can't use the built-in scanner if the document has a personal photo.
Thanks
4 Comments
Samsung_specialist
Community Manager
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Galaxy Note

Hey there,

Can you please explain more on the issue you are facing?

Thank you

moatazalsbak
Beginner Level 2
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Galaxy Note
if any document has a photo
scene optimization consider it as a portraite photo not a document to be scanned
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Josu99
Active Level 4
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Galaxy Note
Oh.so u reply to such posts mr.samsung.my new s21 ultra with a screen on time of 3.30hrs of time is normal to you and you didnt mind at all.Thankyou.
Igave to service centre and they say it ma be a bug.They factory reset it twice but no improvement.Still overheating and now 3 hrs of screen on time.And phone is only 20 days old and in that for 6 days it was in service center.
S8,note 10 plus now s21.but this will be my last samsung phone for sure.will change to boring apple only for the reason of reliability and battery.
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bb91_SA71
Active Level 10
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Galaxy Note
Try 'Adobe Scan'
Best app for scanning documents.