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Active Level 2
hi team,seems there is some problem with my note9 as it is taking 4 to 5 hrs to charge full.
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Active Level 5
check in battery settings if you have enabled the fast charging option or not
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Active Level 4
cable and charger orginal?
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Active Level 4
Check for the following reasons:
1.Charging USB cable may be damaged.Try with other cable
2.Try to charge your d evice with official samsung charger
3. Charging port may be damaged.
4. Battery may be damaged
5. Weak power source
6.Have you enabled the fast charging option?
If above reasons are not the issue i think you sholud wait and visit a service centre after this lockdown.Hope it helps you
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Active Level 6
take it easy it's because of temperature if it showing fastcharging
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Active Level 6

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve "charging issue " kindly follow the given below steps:

1)Check physical condition of USB cable:-Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc
2) Safe mode:-Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
Note :-To exit safe mode restart the device .

3)Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Tap on Settings>Tap on General Management>Tap on Reset.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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