Original topic:

application crashing issue in one ui 3.0

(Topic created on: 02-11-2021 12:36 PM)
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Hasaben
Active Level 4
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Galaxy Note
After updating  my note 10 plus to the latest one ui 3.0.  There are many  issues like applications are crashing.  Apps like YouTube Google  are crashing.... is anyone  facing same issue.. comment below  /Hasa beN
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3 Comments
Ehsank
Expert Level 5
Galaxy Note
A. Wipe Cache Partition.

Steps to perform.

1) Turn off the device.

(Connect with type C cable and connect withpc/laptop/type C earphone only for Android 11 )

2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

B. Reset App Preferences.
Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.

C. Go to settings >general Management >reset>reset settings.
drearjs
Beginner Level 2
Galaxy Note

Hi! This sounds very helpful.

 

Question, does this action will reset/format the phone or not? Should I back up my file before doing so?

 

Advance thank you!

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Samsung_Support1
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* Check rebooting your device. 

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support