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02-11-2021 12:36 PM in
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02-11-2021 01:18 PM in
Galaxy NoteSteps to perform.
1) Turn off the device.
(Connect with type C cable and connect withpc/laptop/type C earphone only for Android 11 )
2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.
B. Reset App Preferences.
Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.
C. Go to settings >general Management >reset>reset settings.
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04-14-2021 03:21 AM in
Galaxy NoteHi! This sounds very helpful.
Question, does this action will reset/format the phone or not? Should I back up my file before doing so?
Advance thank you!
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02-13-2021 03:01 PM in
Galaxy NoteDear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the below mentioned steps to resolve the issue:
* Check rebooting your device.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support