We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We check the details from the resources your device is eligible for Android 13. Depending on the model and country or network operator, supported functions and schedules may change. We request you to please check your updates section from time to time.
You can update your smartphone using the FOTA method:
Please ensure a stable Wi-Fi connection to your mobile. Downloading via a mobile network may result in additional charges. Please ensure enough storage space in your device. Please ensure your device has sufficient battery for updating software. (above 50%)
App's screen>>Settings>>software update>>download and install>>Checking for a software update>>Software update available>>download>>Downloading updates>>install now.
Note: Your phone will restart after the update is installed. Or you can install software through:
How to perform software update via smart switch PC. Step1: Connect your mobile phone via USB cable. Step2: Tap on update (If available). Step3: Tap on continue. Step4: Tap on all confirmed. Step5: Downloading software update. Note: It will take some time to update the device software.
If your issue will be not resolved, please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Note. please attach the error log file within 15 minutes of the error occurring.
