I have a Note 20 Ultra 5G (SM-N986W), and I can no longer listen to voice messages privately on WhatsApp theough earpiece, after an update I had a few months back. There is no problem with my phone's proximity sensor as it is working with voice calls on WhatsApp, and I have tried uninstalling and reinstalling the app, but it still does not work.
I have communicated with WhatsApp support, and they stated that the issue is beyond their scope of support.
Does anyone have the same issue? Please help!
For assistance, please visit one of our authorized Service Centres to check it for you. You may refer to the link it will guide you to the nearest service centre to your location https://www.samsung.com/ae/support/service-center/