Original topic:

Vertical green line occur after security patch update.

(Topic created on: 06-06-2024 09:24 PM)
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Hamu07
Active Level 1
Options
Galaxy Note
Today i got the security patch updated on my Samsung galaxy note 20U, after update there is vertical green line on my display, i went to customer service center and they are charging for the display replacement, this is Samsung software issue then why we should pay, can anyone explain 



6 Comments
samsungNerd
Active Level 5
Galaxy Note
Because Green line mostly comes from drop impact for example if you drop your phone today it will not show you green/pink/white lines immediately but after software update it might start to show
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Hamu07
Active Level 1
Galaxy Note
Its not like this, thanks for your thought
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samsungNerd
Active Level 5
Galaxy Note
I am a repair technician and i know what i am talking about

Sometimes having pressure on screen in pocket or appling very tight cases or minor drops can also cause lines to appear because amoled screen are so fragile
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Hamu07
Active Level 1
Galaxy Note
I am using this case for more than 2 years,
And same thing is happened to alot of people, and samsung already accepted this thing in india and have given free screen replacement
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Hamu07
Active Level 1
Galaxy Note
It means samsung have accepted that its because of their software
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Samsung_specialist
Community Manager
Options
Galaxy Note

Apologies on the inconvinience and kindly provide us with the service order number that starts with "427"

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