Original topic:

Update note 20 via smart switch

(Topic created on: 12-15-2022 10:31 AM)
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envyravi
Active Level 1
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Galaxy Note
My Note 20 (not ultra) is still running on android 12 with July 2022 security patch. I have not received  UI 5 and android 13 OTA update. My question is can I update it via smart switch, and if yes how? I request for a detailed, step wise assistance. Thanks
3 Comments
Rashi_d
Beginner Level 2
Galaxy Note
smart switch is not for updating ur os,
it's for transferring data to new device
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Galaxy Note
Download Smart Switch on PC, connect your phone using data cable.
Touch 3 dots on top right corner of Smart Switch PC app > Device Information. There you will see if any update is available or not.
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cs_member8
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurring.
 
Thank you for writing to Samsung.
 
Warm Regards,
Samsung Customer Support

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