- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-21-2020 11:28 AM in
Galaxy NoteI am facing problem in unlocking my phone by fingerprint or face unlock in my Note 10 lite.
In 10 attempts fingerprint scanner work only 5 times and the same problem i am facing in face unlock too.Moreover, whenever i use application such as facebook or intagram my mobile suddenly within 10 minutes become hot so i also face heating issue.
I alo visited samsung service center but i am not satisfied with my samsung note 10 lite smartphone because of this issue.
- Tags:
- Note 10 lite
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-21-2020 12:47 PM in
Galaxy Note- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-29-2020 02:16 AM in
Galaxy Notehttps://t.me/samsungnote10lite
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-05-2020 05:48 PM in
Galaxy NoteDear Samsung Member,
Greetings from Samsung Customer Support!
Kindly follow the below mentioned step to improve the performance of the device:
Face Lock/ Fingerprint Issue
Re-register the face lock: Settings> Bio-metric and security> Face recognition> Continue> Set a screen lock method> Continue> Set a screen lock method> Hold the screen facing towards you and look at the screen> Position your face inside the frame on the screen.
We recommend customers to use only Samsung approved Screen protector.
We request you to please perform the troubleshooting steps on the mentioned link for the overheating issues: https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/
If the issue still persists, kindly attach the log file and send it to us in the Samsung member application (attach when the issue occurs within first 15 minutes of the occurrence of the issue.):-
Samsung Members App > Feedback >Error report > Attach log file for any issue
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-12-2021 10:43 AM in
Galaxy NoteIf you look closely reflecting sunlight on your display's FP sensor.. you'll notice there are already some FP marks. wipe that area clean and the FP works like Charm.
Solution?
Maybe a Screen Gaurd that doesn't catch FPs easily.