Resolved! Solved

Original topic:

Unable to update or install new apps on Note 20

(Topic created on: 02-23-2022 11:26 PM)
Kaps1999
Active Level 1
Options
Galaxy Note
Tried to restore Play Store to factory version, but still no help. Updates and Installation fail. Cam anyone suggest a resolution?

1 Solution


Accepted Solutions
Solution
Galaxy Note
Hi,

I was also facing similar issue post Android 12 update on my S21Ultra, but i was having issue with one of the app only. Hope you are too facing same issue post Android 12 update only.
The solution is slightly weird. But it solved my issue. You may also give a try.

The device protection needs to be switched off. It can be done as

Settings >> apps >> show system apps >> device security - ( force stop & clear cache ).

By this, I could easily download the app which was not installing previously and I am using it too now.Screenshot_20220224-100442_Samsung Members_97170_1645686282.jpgScreenshot_20220224-100009_Samsung Members_97166_1645686009.jpgScreenshot_20220224-100018_Samsung Members_97168_1645686018.jpg

View solution in context

11 Comments
Mafrek
Active Level 7
Galaxy Note
Show screenshot of the error please
0 Likes
Kaps1999
Active Level 1
Galaxy Note
Attached Screenshot_20220224-010448_Google Play Store.jpg
0 Likes
Mafrek
Active Level 7
Galaxy Note
Try uninstalling the app itself and reinstall them
0 Likes
Kaps1999
Active Level 1
Galaxy Note
Once I uninstall the app...I cannot even reinstall it
0 Likes
SHINAN-EpFBz
Active Level 7
Galaxy Note
what about galaxy store!! is it working??
0 Likes
Kaps1999
Active Level 1
Galaxy Note
Galaxy store is OK. Also have Huawei App gallery which is not able to update some apps as on Google Play store. Some apps are able to update on Google play store also...but majority cannot.
0 Likes
Solution
Galaxy Note
Hi,

I was also facing similar issue post Android 12 update on my S21Ultra, but i was having issue with one of the app only. Hope you are too facing same issue post Android 12 update only.
The solution is slightly weird. But it solved my issue. You may also give a try.

The device protection needs to be switched off. It can be done as

Settings >> apps >> show system apps >> device security - ( force stop & clear cache ).

By this, I could easily download the app which was not installing previously and I am using it too now.Screenshot_20220224-100442_Samsung Members_97170_1645686282.jpgScreenshot_20220224-100009_Samsung Members_97166_1645686009.jpgScreenshot_20220224-100018_Samsung Members_97168_1645686018.jpg
Kaps1999
Active Level 1
Galaxy Note
Many Thanks. I managed to update 6 out of 12 pending updates as you suggested. It was quite useful. Strangely, 6 apps still unable to update.
Galaxy Note
Try clearing individual app's cache too prior doing this method.

And pls accept this as solution by clicking on the three dots against my reply.
0 Likes