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Original topic:

Unable to update or install new apps on Note 20

(Topic created on: 10-10-2022 09:19 AM)
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Kaps1999
Active Level 1
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Galaxy Note
Tried to restore Play Store to factory version, but still no help. Updates and Installation fail. Cam anyone suggest a resolution?
11 Comments
Ronnie24
Beginner Level 2
Galaxy Note

I am also facing similar issues and the steps dont help. I also cant see CamScanner any more, but the same works on my other Samsung phones. Does not work on the Samsung Note 20

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Samsung_specialist
Community Manager
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Galaxy Note

Hello,

 

Kindly try to go to Settings >> apps >> show system apps >> device security - ( force stop & clear cache ). And try to download/ update the apps.

If the problem persists, please send us an Error Report by following the steps below.

Head to the Members app > Get Help > Error Report > Tap 'OK' to send System Log Data > Select the symptom, and include as much detail as possible.

To ensure your logs accurately reflect the issue you're experiencing, we'd like you to submit your report within 5 minutes of encountering the problem. Our engineers will then investigate this and respond to you with a solution via the Members app.

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