Original topic:

Txt messages

(Topic created on: 09-01-2022 09:57 AM)
DXB111
Beginner Level 2
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Galaxy Note
FAILING to send paid txt messages, No issues with network provider.
1 Comment
Samsung_specialist
Community Manager
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Galaxy Note

Hi,

 

We fully apologize for any inconvenience.

Kindly follow the below:

- Restart your device by pressing and holding the Volume down and Power keys for 7 to 10 seconds.

- Check if you have installed any third-party application from an unsecured source (other than Google and Galaxy stores), it may cause the issue.

Head to My Files > Downloads > Check if you have any apps installed from browsers. 

- Check if you have any updates for your device. Setting > Software update > Install.

- Try removing the cache from the Messages app, to activate the step, please go to Settings > Applications/Application Manager > Choose the Messages app > then Storage > Clear Cache.

- If the same issue occurs, kindly send us the device logs. The device logs will send via Samsung Members App> the technicians will diagnose these logs to determine the cause > they will respond to you with the solution and if you need to go to a service center for physical diagnosis.

 

- To send the device logs, please follow the below:

Press and hold Samsung members Icon > Then tap on Error reports > Select the category of your report > Make sure that "Send Log Data" is selected to help resolve your inquiry> Describe your problem in detail> Change the frequency to whatever you prefer > Then send it.

For more information regarding this, you are welcome to visit our website and watch the tutorial sending logs by following the link below:

https://www.samsung.com/ae/support/mobile-devices/how-to-send-error-report-in-your-galaxy-device/  

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