To resolve the issue please follow the below mentioned steps:
1.Reset the device settings by navigating to Settings >> General Management >> Reset >> Reset Settings.
2.Run the device in the safe mode and check the issue.
3.Check for the latest device update (Settings > Software Update > Download updates manually).
For further assistance, register your concern in Samsung members app (Open Samsung members app > click on “+“icon > send feedback > Error report/ Ask Questions).
Team Samsung Members