Original topic:

Strange Software BUG

(Topic created on: 09-14-2020 02:42 PM)
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Ramlimitless
Active Level 4
Options
Galaxy Note
Today i came with a Stranger software Bug since last September patch... on Galaxy note 9...




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13 Comments
Ashraf144
Active Level 6
Galaxy Note
I am not experiencing it
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ssinto
Beginner Level 2
Galaxy Note

You said there was a problem after the September patch.

Are you talking about One UI 2.5 FOTA or Samsung keyboard update?

Can you give me your software information such as build number?

(setting > about phone > Software information)

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Ramlimitless
Active Level 4
Galaxy Note
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cs-member13
Expert Level 4
Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience first.
In order to find out exact cause of problem, Please follow the procedure as below.
Log in Samsun Members app > Click “+button” at the bottom right > Click “Send feedback”> Click "Error reports" > Add detail of symptom and attach the system log data (click checkbox)
- When you abstract the log file, please check of pop up message:- log file delivered


Please understand that it take a while for analysis and providing answer.


Sorry for your inconvenience again.

 

Thank you for writing to Samsung.


Warm regards,
Samsung Customer Support

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