Original topic:

Spen disconnection

(Topic created on: 04-19-2022 01:44 PM)
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whybhxv
Active Level 4
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Galaxy Note
After the one ui 4.1 update the spen keeps on disconnecting..
7 Comments
Anonymous
Not applicable
Galaxy Note
What phone do you use?
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whybhxv
Active Level 4
Galaxy Note
Note 10 plus
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Anonymous
Not applicable
Galaxy Note
Try resetting the pen
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whybhxv
Active Level 4
Galaxy Note
Already did but it keeps on happening
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cs_member8
Moderator
Moderator
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Galaxy Note

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.

How to Reset S Pen
Please follow the below steps:

Step1: Navigate to the Apps screen and tap on Settings.
Step2: Tap on Advanced features.
Step3: Tap on S Pen.
Step4: Tap on Air actions.
Step5: Tap on More.
Step6: Tap on Reset S Pen.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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cs_member8
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* To Reset S Pen - Insert the S Pen into the slot. Then, open the S Pen remote setting screen and tap More → Reset S Pen.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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whybhxv
Active Level 4
Galaxy Note
Tried it already its not working