Original topic:

Software update drains note 10 battery life

(Topic created on: 10-21-2020 06:39 PM)
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Jmedina930
Beginner Level 2
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Galaxy Note

Ever since the new update, my battery drains ridiculously faster. This happens EVERY single time the phone gets an update. This is so inconvenient and so unfair. My phone use has not changed; each time it auto updates, the battery starts draining faster than usual. Please fix this. Thank you 

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2 Comments
Anonymous
Not applicable
Galaxy Note
that is not the issue of battery..that is the issue of software...may you simply updated that software via mobile data or wifi where the actual process is to flash that firmware from Odin or through authorised Samsung service center as they use Odin only for their official purposes or install software via smart switch and pc otherwise if someone simply update software then possible software loop hole formation can create anything mysterious with devices even display and motherboard can destroy forever as many users faced before....Samsung provides non A/B partition type ota software not like vivo or oppo so don't simply update it if you don't want to loose your device in future
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cs-member13
Expert Level 4
Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you. To resolve battery issue kindly follow the below given step:-


- Battery optimization:- Settings > Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory


For more information on battery drainage please click on the link below:-
http://www.samsung.com/in/support/skp/faq/1101689


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question). Kindly send us the screenshot (which apps are consuming most of the battery).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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