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Original topic:

Sensors Aren't Working Everytime

(Topic created on: 08-04-2024 11:31 PM)
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theraaghul
Active Level 5
Options
Galaxy Note
Hello, I'm encountering an Issue on my Galaxy Note 9 for a Long time. Iris Scanner, Proximity Sensor, Auto brightness sensor and Heart Rate Sensors aren't Working. I thought there's any Hardware issue on my phone and Leaved it for a long time but all of the sudden, yesterday I found that all these Sensors are working fine but It won't lasted long, turned back again. I don't know what's the Real Problem. Do u Guys know what's the issue???

1 Solution


Accepted Solutions
Solution
goodthings
Expert Level 5
Galaxy Note
Kindly go to service center for resolves this issue. Thanks.

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6 Comments
goodthings
Expert Level 5
Galaxy Note
Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
theraaghul
Active Level 5
Galaxy Note
I did, even I cleared the cache Partition & reFlashed the Firmware too. Still it's not working all time.
Solution
goodthings
Expert Level 5
Galaxy Note
Kindly go to service center for resolves this issue. Thanks.
theraaghul
Active Level 5
Galaxy Note
I think that's the only solution
goodthings
Expert Level 5
Galaxy Note
Right ️. Thanks.
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cs_member10
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you are facing multiple issues on your device, we would request you kindly visit the service center and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.

You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support