Original topic:

Sensitivity issue on tabs9+ pen

(Topic created on: 10-04-2024 03:19 PM)
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FelixFelices7
Active Level 3
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Galaxy Note
So i Got myself a new tab s9+ and the pressure sensitivity works fine on onenotes but doesn't work on Samsung notes or good notes. Why is that ? Does the app not support sensitivity or is it a software issue ?
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cs_member10
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Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appriopriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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