TriciaBartlett
Beginner Level 2
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Galaxy Note

I purchased my Note 9 in 2019 and was having a great time until December 2020 when the screen display started developing a green cast with lines in it. The problem has progressed to the stage where the display is "dragging". To have temporary relief I have to either increase the brightness to where the warning comes on or to turn off the display but this relief is short lived because the problem returns. Please advise on why this is occurring and what must be done to permanently resolve it.

5 Comments
grandpa97
Active Level 5
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Galaxy Note
go to service centre to resolve this issue
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Galaxy Note
are you familiar with flashing s firmware?
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vkeshav
Active Level 7
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Galaxy Note
flash your device or reload software at a Samsung store
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Vrang
Active Level 7
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Galaxy Note
Please visit Service center only they can help you out
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Samsung_Support1
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!


We request you to kindly visit the service center for physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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