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08-26-2022 01:27 PM in
Galaxy Note- Mark as New
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08-26-2022 04:58 PM in
Galaxy NoteHi,
Kindly send us the device logs. Via Samsung Members App> the technicians will diagnose these logs to determine the cause > they will respond to you with the solution and if you need to go to the service center for physical diagnosis.
- To send the device logs, please follow the below:
Press and hold Samsung members Icon > Then tap on Error reports > Select the category of your report > Make sure that "Send Log Data" is selected to help resolve your inquiry> Describe your problem in detail> Change the frequency to whatever you prefer > Then send it.
For more information regarding this, you are welcome to visit our website and watch the tutorial sending logs by following the link below:
https://www.samsung.com/ae/support/mobile-devices/how-to-send-error-report-in-your-galaxy-device/
Let us know if this works.