Original topic:

Samsung pay

(Topic created on: 03-15-2022 11:35 PM)
HossamAlganainy
Active Level 6
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Galaxy Note
Is samdung pay works with note 9?
Because it doesn't work with my note 9

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2 Comments
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Galaxy Note
It works fine with my Note 9.
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Samsung_specialist
Community Manager
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Galaxy Note

Hi, 

Please try 

1- Check if the device is rooted: Rooted/modified devices cannot operate Samsung Pay due to software modification which prevent App to work on devices.

2- Check if the you have new software update> Setting > Software update > Install.

3- Restart your device by pressing and holding the Volume down and Power key for 7 to 10 seconds.

- If the same issue occurs, kindly send us the device logs. The device logs you will send it via Samsung Members App> the technicians will diagnose these logs to determine the cause > they will respond to you with the solution and if you need to go to service center for physical diagnosis.

 

- To send the device logs, please follow the below:

Press and hold Samsung members Icon > Then tap on Error reports > Select category of your report > Make sure that "Send Log Data" is selected to help resolve your inquire > Describe your problem in details > Change the frequency to whatever you prefer > Then send it.

For more information regarding, you are welcome to visit our website and watch tutorial sending logs by following the link below:

https://www.samsung.com/ae/support/mobile-devices/how-to-send-error-report-in-your-galaxy-device/  

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