Highlighted
Beginner Level 2
Hi guys...,kindly help me, im using note 9 for past 1.5 yrs... performance is very good but it has the heating issue and battery drain is drastic.., what can i do for resolving the issue.. kindly help me guys...any note 9 users facing this issue?๐Ÿฅบ
5 Comments
Highlighted
Active Level 6
If you face both heating and battery drain, it might be because the battery is going faulty. I recommend visiting the service centre after this corona pandemic goes away to ensure proper running of the device. Stay safe!
Reply
Loading...
Highlighted
Active Level 6
Restart
Hold power+volume up+ bixby together

Menu will popup, using volume keys go to clear cache

Do it
Reply
Loading...
Highlighted
Beginner Level 2
Will it leads to loss of app data or any data in mble?๐Ÿฅบ
Reply
Loading...
Highlighted
Active Level 5

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

To resolve  "battery drainage"  issue please click on the link below:
http://www.samsung.com/in/support/skp/faq/1101689

 

 And to resolve "over heating issue" please click on the link below for details:

https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report).

Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

Reply
Loading...
Highlighted
Expert Level 5
Reply
Loading...