Original topic:

Samsung note 9 battery drain

(Topic created on: 04-09-2020 08:05 PM)
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vigneshwaren
Active Level 1
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Galaxy Note
Hi guys...,kindly help me, im using note 9 for past 1.5 yrs... performance is very good but it has the heating issue and battery drain is drastic.., what can i do for resolving the issue.. kindly help me guys...any note 9 users facing this issue?🥺
5 Comments
Galaxy Note
If you face both heating and battery drain, it might be because the battery is going faulty. I recommend visiting the service centre after this corona pandemic goes away to ensure proper running of the device. Stay safe!
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Galaxy Note
Restart
Hold power+volume up+ bixby together

Menu will popup, using volume keys go to clear cache

Do it
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vigneshwaren
Active Level 1
Galaxy Note
Will it leads to loss of app data or any data in mble?🥺
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cs_member10
Expert Level 5
Galaxy Note

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

To resolve  "battery drainage"  issue please click on the link below:
http://www.samsung.com/in/support/skp/faq/1101689

 

 And to resolve "over heating issue" please click on the link below for details:

https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report).

Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Anonymous
Not applicable
Galaxy Note
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